Online orders are dispatched within 5 business days with Australia Post.
When the order is in transit an email notification containing your tracking details will be sent to the nominated email address.
Please note that orders containing more than one item may be split into several deliveries.
To ensure you receive your parcel on time we recommend you select a delivery address where someone will be available to sign for it from 9am to 5pm.
Australia Post will endeavour to fulfil any special delivery instructions, however in the event they cannot, and no one is home to accept the goods, a card will be left in the mailbox detailing next steps of collection/redelivery.
If delivering to a business address please include the business name.
If you have any questions regarding your delivery please email firstname.lastname@example.org or phone our Customer Service team on 1300 855 045.
|Destination Country||Item 1||Item 2||Item 3|
|Fiji/New Caledonia/Papue New Guinea/Philippines||$36.00||$48.00||$48.00|
To place an international order please email email@example.com
All costs for international orders associated with shipping will be at the customer’s expense. This includes purchases, exchanges and/or refunds.
EXCHANGES are available for ALL MERCHANDISE purchased on www.jomerceroutlet.com.au within 21 days of the order date. Unfortunately we DO NOT offer REFUNDSfor items purchased on www.jomerceroutlet.com.au and we DO NOT issue CREDIT NOTES.
You are welcome to exchange for any style/colour/size to equal or greater value as original spend (if the item is of greater value we will contact you to arrange payment for the difference). Please note we cannot issue refunds or credit notes for remaining value if exchanged item is of a lower price.
In order for an item to be refunded or exchanged it needs to be unworn, in its original packaging and in saleable condition.
Please download our Return/Exchange Form here.
You can EXCHANGE an item 2 ways:
1. At your nearest store
2. Via post to Head Office
Customers are responsible for all return postage costs however if the item is for an exchange we will happily post your new item FREE of charge.
For further information please contact our Customer Service team on 1300 855 045 or email firstname.lastname@example.org
We want to be sure you are happy with your purchase. If you are not completely satisfied you can EXCHANGE SALE MERCHANDISE within 21 days of purchase.
All items must be unworn, in their original packaging (this includes the shoebox), in saleable condition and accompanied with proof of purchase.
We will refund on manufacturing faults in accordance with the relevant legislation. However, we reserve the right to repair or replace where applicable and goods may require assessment.