Solesbury Pty Ltd trading as Jo Mercer ABN 37 078 937 710.
These terms and conditions govern our relationship with users and others who interact with Jo Mercer via social media including Facebook, Instagram, Pinterest and Twitter. Jo Mercer is active on social media, allowing us to connect with our customers. We are open to and encourage conversations about our brand, our product and in-store experiences. Whilst we are always open to feedback via our social media channels, positive or negative, there are some guidelines in place users should remember.
Jo Mercer Social Media is monitored between 9.00 am and 5.00 pm Monday to Friday (AEST) with extended hours as believed necessary.
Jo Mercer has a wide range of users and it is important that our page is inclusive and respectful to all those engaged. We do our best to keep social content safe and suitable for all users, but we cannot guarantee it. As such, we require that all users:
All feedback (either positive or negative) is helpful to Jo Mercer and we encourage all our users to interact with us and our brand. We will do our best to respond directly to as many posts as possible where a response is required.